Frequently Asked Questions
Below are the questions we hear most often from pet owners in Oconomowoc and across Lake Country. If yours is not here, give us a call at (262) 567-2122 — our technicians are happy to talk it through.
What types of pets do you treat at your veterinary clinic?
We mostly see dogs and cats here at OAH, and we also care for reptiles. We are not accepting new pocket pet clients at this time, but we would be glad to refer you to a clinic that is. See our exotic pet care page for more on the reptile patients we see.
What should I bring to my pet's first visit?
It's important for us to obtain medical records for your pet before your first appointment. Having these ahead of time helps us be better prepared for your pet's visit. We also recommend bringing a stool sample to your first visit and at least annually.
Do you offer emergency veterinary services?
While we do typically offer some same-day urgent appointments, if you are having a true medical emergency with your pet, taking them to an emergency facility is recommended. See our emergency and specialist referrals page.
What is your policy on pet dental care?
We believe routine dental care is best for humans, and routine, preventative dental care is also best for your pet. We don't want to wait until they have terrible breath, loose or rotting teeth, oral pain, and other diseases such as renal disease, heart disease, and bone loss before addressing their oral health. Scheduling dental cleanings early and often is key to keeping your pet healthy and comfortable.
Do you provide boarding or grooming services?
No, we do not provide boarding or grooming services, but we can give you some great referrals to places that do!
How do I book an appointment?
You can book online through our scheduler, call us at (262) 567-2122, or request a visit through our app — whichever is easiest for you.
What vaccinations does my pet need?
This can be a long answer and can vary depending on your pet's lifestyle. See our wellness exams page for more information, or download our Vaccination Station guide for a puppy or a kitten.
How often should I schedule check-ups for my pet?
We like to see you and your pet at least annually for a wellness visit. If your pet has a chronic illness or a disease we are managing, we will likely see you more often.
Do you offer spaying or neutering services?
We spay and neuter dogs and cats here. If you have an exotic pet you would like to have spayed or neutered, we are happy to refer you to a different local clinic.
How can I tell if my pet is sick or in pain?
You know your pet best. If your pet is always an enthusiastic eater but they skip a meal or two, they likely need to be seen. If your normally social pet is avoiding you or the things they normally get excited about — grooming sessions, going for walks, people coming home — we recommend an exam. If your pet has developed a hitch in the way they walk, appears to be losing weight, or has changes in their breathing, stool consistency and frequency, or is vomiting, please give us a call. Still unsure? Our skilled and knowledgeable technicians can talk with you to help figure out if this is something that can wait or something we need to see your pet for.
What should I do if my pet needs surgery or a special treatment?
Our veterinarians perform many different soft tissue surgical procedures such as spays, neuters, mass removals, and cystotomies. For orthopedic repairs or complicated soft tissue surgeries, we are happy to work with Dr. Javier Gallegos, a traveling board-certified surgeon on an as-needed basis. Dr. Gallegos comes to us and works with our amazing team for his surgical procedures. We also refer to specialists in Waukesha, the Milwaukee area, and the Madison area.
What payment methods do you accept?
We accept CareCredit, Visa, Mastercard, American Express, Discover, cash, and checks. See our payment options page for details on CareCredit financing.
What types of pets do you treat at your veterinary clinic?
We mostly see dogs and cats here at OAH, and we also care for reptiles. We are not accepting new pocket pet clients at this time, but we would be glad to refer you to a clinic that is. See our exotic pet care page for more on the reptile patients we see.
What should I bring to my pet's first visit?
It's important for us to obtain medical records for your pet before your first appointment. Having these ahead of time helps us be better prepared for your pet's visit. We also recommend bringing a stool sample to your first visit and at least annually.
Do you offer emergency veterinary services?
While we do typically offer some same-day urgent appointments, if you are having a true medical emergency with your pet, taking them to an emergency facility is recommended. See our emergency and specialist referrals page.
What is your policy on pet dental care?
We believe routine dental care is best for humans, and routine, preventative dental care is also best for your pet. We don't want to wait until they have terrible breath, loose or rotting teeth, oral pain, and other diseases such as renal disease, heart disease, and bone loss before addressing their oral health. Scheduling dental cleanings early and often is key to keeping your pet healthy and comfortable.
Do you provide boarding or grooming services?
No, we do not provide boarding or grooming services, but we can give you some great referrals to places that do!
How do I book an appointment?
You can book online through our scheduler, call us at (262) 567-2122, or request a visit through our app — whichever is easiest for you.
What vaccinations does my pet need?
This can be a long answer and can vary depending on your pet's lifestyle. See our wellness exams page for more information, or ask us for our Vaccination Station guide.
How often should I schedule check-ups for my pet?
We like to see you and your pet at least annually for a wellness visit. If your pet has a chronic illness or a disease we are managing, we will likely see you more often.
Do you offer spaying or neutering services?
We spay and neuter dogs and cats here. If you have an exotic pet you would like to have spayed or neutered, we are happy to refer you to a different local clinic.
How can I tell if my pet is sick or in pain?
You know your pet best. If your pet is always an enthusiastic eater but they skip a meal or two, they likely need to be seen. If your normally social pet is avoiding you or the things they normally get excited about — grooming sessions, going for walks, people coming home — we recommend an exam. If your pet has developed a hitch in the way they walk, appears to be losing weight, or has changes in their breathing, stool consistency and frequency, or is vomiting, please give us a call. Still unsure? Our skilled and knowledgeable technicians can talk with you to help figure out if this is something that can wait or something we need to see your pet for.
What should I do if my pet needs surgery or a special treatment?
Our veterinarians perform many different soft tissue surgical procedures such as spays, neuters, mass removals, and cystotomies. For orthopedic repairs or complicated soft tissue surgeries, we are happy to work with Dr. Javier Gallegos, a traveling board-certified surgeon on an as-needed basis. Dr. Gallegos comes to us and works with our amazing team for his surgical procedures. We also refer to specialists in Waukesha, the Milwaukee area, and the Madison area.
What payment methods do you accept?
We accept CareCredit, Visa, Mastercard, American Express, Discover, cash, and checks. See our payment options page for details on CareCredit financing.
Do you have more questions? Please give us a call at (262) 567-2122.