What to Expect at Your First Visit
Veterinary services in Oconomowoc, delivered with courtesy and respect. As a new client of our veterinary hospital, you can expect our full attention to your pet’s needs.
Your Visit, Step by Step
When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet.
In most cases, one of our team members will start by asking about your pet’s medical history, current condition, and the reason for your visit, gathering data for the doctor.
Then, one of our veterinarians will examine your pet, ask you further questions, and then may recommend diagnostic tests if needed. Once the tests have been run — usually done in the practice at our in-house laboratory — your doctor will discuss a possible diagnosis and treatment plan if warranted.
This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.
Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow-up.
A Note on Timing
Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times when the unexpected causes delays. We work to keep these to a minimum.
Our Financial Policy
Payment in full is required at the conclusion of each appointment.
Missed appointments without 24 hours’ prior notice and same-day cancellations will result in an $82.89 fee to the client’s account.
All surgical procedures require a $200 deposit on the day the appointment is scheduled. Missed surgeries without 24 hours’ notice will result in the client’s loss of the original deposit and an additional $200 deposit required.
See our payment options page for the methods we accept.
Before You Come In
Please arrange for your pet’s medical records to reach us before your first appointment — they can be emailed to info@oahvetcare.com. We also recommend bringing a stool sample to your first visit and at least annually.
We are excited to meet you and your human and animal family members!